Turning usability testing into user dialogue

This paper discusses the limitations of traditional usability testing methods, particularly the belief that designers should be kept separate from users to ensure objectivity. It presents a case study from Danfoss A/S, demonstrating how usability testing can be transformed into an interactive dialogue between users and designers. By incorporating methods such as co-discovery learning and participatory design, the study reveals that engagement and collaboration enhance the usability testing process and lead to better design outcomes.