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Channel Choice: A Literature Review

Research Output:
Conference Article in Proceeding or Book/Report chapter
Article in proceedings
 Peer-review

Open access

Publication Information

Output type

Research Output:
Conference Article in Proceeding or Book/Report chapter
Article in proceedings
 Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 3-18 (17 pages)

Publication milestones

  • Published - 31/08/2015

Publication status

Published - 31/08/2015

Publisher

Springer, United States, Germany

Book series

  • Book series name: Lecture Notes in Computer Science
    Volume: 9248
    ISSN: 0302-9743

ISBN (Print)

978-3-319-22478-7

ISBN (Electronic)

978-3-319-22479-4

Publication IDs

  • Scopus: 84944743604

Host publication title

14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 - September 2, 2015, Proceedings

Host publication editors

  • Efthimios Tambouris

Abstract

The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestionsfor future studies.

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