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Automating Customer Complaints Management through Trust Accounts

  • Roman Beck
    ,
  • Jochen Franke
  • Goethe University Frankfurt
Research Output:
Conference Article in Proceeding or Book/Report chapter
Article in proceedings
 Peer-review

Publication Information

Output type

Research Output:
Conference Article in Proceeding or Book/Report chapter
Article in proceedings
 Peer-review

Original language

English

Publication milestones

  • Published - 2007

Publication status

Published - 2007

Host publication title

Proceedings of the 2007 IRMA Conference, pp. 485-488; Vancouver, Canada