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A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Research Output:
Conference Article in Proceeding or Book/Report chapter
Article in proceedings
 Peer-review

Publication Information

Output type

Research Output:
Conference Article in Proceeding or Book/Report chapter
Article in proceedings
 Peer-review

Original language

English

Publication milestones

  • Published - 2019

Publication status

Published - 2019

Publisher

Association for Computing Machinery, United States

Publication IDs

  • Scopus: 85074526843

Host publication title

SMSociety ’19 {International Conference on Social Media and Society}

Abstract

Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

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Citations
2
Captures
16

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