Organisation and participation in workshop, seminar, course: Research collaboration with Malmö City's contact center on how to collect and analyze data on citizen contact (Event)

Christian Østergaard Madsen(Conference Chair)

Danish Institute for IT Program Management
,
Research Centre for Government IT

Activity:

Participating in or organising an event types

Organisation and participation in workshop, seminar, course

Activity Information

Activity type

Organisation and participation in workshop, seminar, course

Attending event

Research collaboration with Malmö City's contact center on how to collect and analyze data on citizen contact

Event type

Other

Event date

01/03/2023

Event location

Stadiongatan 40BMalmoeSweden

Time period

01/03/2023 – Ongoing

Degree of recognition

International

Description

Collaboration with frontline workers and project leaders on how to generate data from citizen contacts (telephone calls, messages). How do can we collect and classify these request to improve service provision?