Towards an Understanding of Enabling Process Knowing in Global Software Development: A Case Study

Shared understanding of Software Engineering (SE) processes,
that we call process knowing, is required for effective
communication and coordination and communication within a
team in order to improve team performance. SE Process
knowledge can include roles, responsibilities and flow of
information over a project lifecycle. Developing and sustaining
process knowledge can be more challenging in Global Software
Development (GSD). GSD distances can limit the ability of a
team to develop a common understanding of processes. Anecdotes
of the problems caused by lack of common understanding of
processes in GSD are pervasive, but there is no reported empirical
effort aimed at exploring the solutions to enable process knowing
in GSD. We report a case study aimed at understanding an effort
to enable process knowing for improving processes in GSD. The
findings provide useful insights into the potential challenges of
lack of process knowing and how an organization can enable
process knowing for achieving the desired results that also help in
increasing social interactions and positive behavioral changes