A taxonomy of digital service design techniques

In a digital world, service designers need to apply design techniques to meet increasing
user expectations. While there are many design techniques out there, the current
taxonomies of design techniques provide little guidance for designers when it comes to
selecting appropriate design techniques during the design process. Hence, a wellstructured taxonomy is needed. This research-in-process seeks to apply a taxonomy
development method to classify design techniques and to identify important dimensions
in order to provide an overview of digital service design techniques. Our preliminary
results present a taxonomy with five dimensions, each of which includes mutually
exclusive and collectively exhaustive characteristics. In future research, we plan to
evaluate the usefulness of our taxonomy and compare our taxonomy with those that are
currently available. Furthermore, we expect to look into the potential interrelations
among the dimensions and build a model that explains and predicts the appropriate
techniques for a given situation.